Theresa Puckett – Must-Know Communication Strategies for Healthcare Managers

You will be involved in exercises that highlight key points and encourage dialogue. for Complex situations. Expect to walk away with strategies to motivate, inspire and persuade your colleagues at work the next day.

 Theresa Puckett – Must-Be informed Communication Strategies for Healthcare Managers

Description:

• Maximize verbal assertiveness
• Be able to have the most difficult conversations with patients, their families, providers, and staff
• Engage in dialogue that motivates and inspires employees
• Facilitate team cohesion, and self-sufficiency-Correction strategies
• The 10 times not email
• Avoid nonverbal communication traps that can hinder your goals

We’ve all been in a situation where we’ve experienced difficulty expressing ourselves. We leave the meeting wondering what went wrong and why we didn’t get our point across. Communication is key to achieving what you want and need in your professional and personal lives. This seminar will teach you the most important tools. for improving your communication, which will ultimately progress your performance, facilitate your team’s outcomes and advance your career.

Participate in exercises that communicate key points and practice dialog for Complex situations. Expect to walk away with strategies to motivate, inspire and persuade your colleagues at work the next day.

OUTLINE

Communication

• 12 must-Learn strategies for verbal communication
• Word choice basics: Simple, specific and select
• Verbal assertiveness can be used with employees and others
• Communication differences between generations
• Essential tips for Results-Meetings that are oriented
• How to improve your communication skills

Navigating Difficult situations Healthcare

• Working with difficult employees, providers, administrators, and patients/families
• Strategies for Effective negotiation with administrators
• Text for Evaluations and interventions by staff
• Conflict resolution techniques
• Not telling patients/families the bad news
• How to give corrective action to employees
• Respond with your heart: Service recovery method
• To avoid problems later, use intuitive design at the front.

Motivating and inspiring employees

• Strategies To motivate and inspire
• Discovering the many motivations
• Key phrases for Coaching
• How to give directive feedback
• Advocates-Ask for help
• How to achieve positive results even in difficult conversations

Teaching staff to communicate for Safety

• Communication is key to avoiding errors
• Closed-Communication in loop
• Strategies After critical incidents, debrief

Promoting teamwork

• Team building is key
• Communication strategies for teams to learn
• Team self-management-Correctional training

Dynamic oral presentations

• Audience assessment
• The secrets to powerful power presentations
• Presentation “Don’ts” It is possible to avoid this easily
• Overcoming your fear of public speaking

Would you like a gift?  Theresa Puckett – Must-Be informed Communication Strategies for Healthcare Managers ?

Nonverbal Communication Strategies

• 10 essential body language tips
• Nonverbal communication traps
• Cultural differences
• Strategies for active listening

Using Persuasive Visuals

• 6 must-Get charts for Communicating results
• Do’s and Don’ts of using charts/graphs

Refining Informal Writing

• The 10 times not email
• Passive versus active voice
• Guidelines for writing meeting minutes
• Memorable memos

Exploring formal writing

• 10 tips for improving written documents
• Language structure for report writing
• Writing policies is easy

OBJECTIVES

1. Use strategies to reduce errors in communication
2. Plan dialogue for difficult workplace situations
3. Find strategies that motivate and inspire employees as individuals and as a group.
4. All the elements must be incorporated for A dynamic oral presentation.
5. When one to one interactions are conducted, assess nonverbal communication.
6. Contrast effective and ineffective informal communication.
7. Create new approaches for The everyday, difficult conversations.