Stone River eLearning – Conflict Resolution

Stone River eLearning – Conflict Resolution

• Negotiate, adjudicate, and mediate to mitigate disputes
• Conflict resolution theories and models
• Deal with anger, contain your emotions, and resolve conflicts with facts

Course Curriculum

Module One: Getting Started
Conflict Resolution (0:37)
Getting Started (1:18)
Module Two: An Introduction to Conflict Resolution
An Introduction (3:54)
Introduction Case Study (0:37)
Module Two: Review Questions
Module Three: The Thomas-Kilmann Instrument
C R Styles with TKI (4:18)
C R Styles with TKI Case Study (0:44)
Module Three: Review Questions
Module Four: Creating an Effective Atmosphere
Creating an Effective Atmosphere (4:09)
Creating an Effective Atmosphere Case Study (0:36)
Module Four: Review Questions
Module Five: Creating Mutual Understanding
Creating a Mutual Understanding (3:00)
Creating a Mutual Understanding Case Study (0:36)
Module Five: Review Questions
Module Six: Focusing on Individual Needs
Focusing on Individual & Shared Needs (4:02)
Focusing on Individual & Shared Needs Case Study (0:39)
Module Six: Review Questions
Module Seven: Getting to the Root Cause
Getting to the Root Cause (4:50)
Getting to the Root Cause Case Study (0:43)
Module Seven: Review Questions
Module Eight: Generating Options
Generating Options (2:59)
Generating Options Case Study (0:40)
Module Eight: Review Questions
Module Nine: Building a Solution
Building a Solution (4:05)
Building a Solution Case Study (0:36)
Module Nine: Review Questions
Module Ten: the Short Version of the Process
The Short Version of the Process (3:35)
The Short Version of the Process Case Study (0:36)
Module Ten: Review Questions
Module Eleven: Additional Tools
Additional Tools (2:54)
Additional Tools Case Study (0:39)
Module Eleven: Review Questions
Closing (0:20)

Archive: https://archive.ph/Zq8t6
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