Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

There are many examples that lead to similar realizations in the lectures. Professor Dues repeatedly reveals conversational paths that make File size 11.39 GB

Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

Conflict It is something that we all experience regularly. It could be learning that your spouse has a different type of Vacation in your head more than you do, or that of your boss of Conflict is inevitable when your job is different from yours. of Human relationships. It is impossible to live a happy life without conflict, however appealing it might seem.

Conflict can cause real harm if it is not handled well. and The people you love the most. It can cause you to lose your job. and The businesses in which you work for. It can also cause damage to your community. and even your nation.

Handled WellHowever, conflict can be extremely beneficial. If you have the skills required to identify and It is possible to resolve conflict. Allies. It can help identify you and It can solve problems. It can also build deeper and You can build stronger relationships with your supervisors and coworkers. and Your closest friends and subordinates and Loved ones

Most of We haven’t had the good fortune to be there. These skills are essential or you have learned how to use factors such as perspective, emotions, and goals. and Power can drive or create conflict. We’ve all had to pick up the pieces as we went along, whether it was in our homes or in our schoolyards. and Continuating from there. All with unpredictable results. for The rest of Our lives are weighed down by a default conflict. “style” This may be a problem at best and Even worse, it could be deadly

The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond This is a great opportunity for You can Gain These are the essential skills. The 24 lectures are filled with practical tips and tools. and There are many techniques that everyone can use to manage conflict better in their professional lives and Personal lives are also given equal importance in the course.

Strategies and Tactics You Can Use Right Now

Prof. Michael Dues presents of The University of Arizona—an award-winning teacher, writer, author, and Both public and private consultants are successful and private organizations—these lectures will show you how to effectively deal with conflicts of All types, using the “win-win” Model that has dominated this field for The past six decades.

• You’ll gain effective techniques for You can handle conflicts at work, in other organizational settings, or in your personal life.
• Learn how to resolve conflicts effectively and Work through the steps towards resolving them, including clarifying objectives, managing difficult emotions, and determining how to proceed. and Negotiating agreements
• Then you’ll be able to grasp the basic tricks of Experienced negotiators know how to handle even the most difficult moral situations. and Cultural conflicts

Professor Dues has incorporated the most recent research into this course. He has made it as practical as possible. Lectures are not designed to teach you anything about negotiation, conflict management, psychology, or psychology. and You can apply these strategies in your own life now.

See the Best Conflict Management Techniques in Action

Best of All, you’ll be capable of seeing those strategies and The tactics In action. Professor Dues has created 70 professionally-acted dramatizations to illustrate various conflict situations at home. and At work.

Most of These situations will be familiar for all of We are undoubtedly echoing similar conflicts in our lives. As you watch them unfold, it’s clear that you’ll learn far more than just what works. and What does not work? You’ll understand Why?.

To ensure you have a real working experience for Each location has its own dynamics of These situations are why Professor Dues concludes each lecture with a simple, but provocative, conclusion “assignment.”

He asks you not to think about your own life without these same dynamics. and Apply what you have learned in evaluating your statements. and actions. There is no better way to resolve a conflict than by taking action. and You can immediately determine what is needed to fix it.

Even something as simple and as straightforward as an apology can make a difference. for After you have learned the five components, it becomes a whole new way to see an example. must If an apology is to be truly received, be sure to include it and effective. And while most effective. of Most people believe they already know how to apologize. It’s possible that many of us do not. of Our own apologies may not include All of These are the essentials

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• A specific statement of The offending behavior
• Recognize that it was harmful
• Our assumption of Responsibility for Both the behavior and the environment and The harm done
• Admission of We regret
• Our commitment not to repeat the behavior

Find New Understandings About the Conflicts in Life

You’re likely to be caught in a quick one-two punch time after time of After Professor Dues’ telling point, or after a pairing of Dramatizations demonstrate the right and We can communicate incorrectly during conflict:

Realization No. 1: Well, of course. This makes sense. I probably already knew that. Quickly followed by…

Realization No. 2: I don’t believe I said it that way last time I was in this situation. Perhaps that’s why things didn’t go as smoothly as I hoped.

There are many examples in the lectures that produce similar realizations. Professor Dues reveals many conversational pathways that make all sense in the world but that we might not always consider or take into account on our own. These insights are incorporated into the findings of six decades of Research and He is able to make the material easy to digest and leave you with knowledge that is both eye-opening as well as a wealth of information. and intuitive.

This knowledge is a toolbox of You can put these techniques to use today to not only prevent conflicts but also to help you manage those that do occur. of your best efforts.

One of Professor Dues’s most remarkable point is how these techniques can help to resolve even the most difficult conflicts. His riveting descriptions of how they have been put to use on the world stage—including President Carter’s creative eliciting of During the Camp David negotiations between Israel and Palestine, there was empathy and Egypt—offer profound examples of These techniques are extremely powerful.

While your own conflicts may not seem as severe, it is easy to see the impact they have on you. Own world, where your relationships—at work, with friends, or with family—define your success and happiness.

You can’t choose to be involved in conflict. You have no choice but to get involved in conflict. DoHowever, you have the option to learn how to manage it effectively and You can learn a lot from this course.