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Learn how to craft exceptional client experiences, build strong relationships using both empathy and data, and implement proven retention strategies. Perfect for those looking to elevate their client care and boost long-term business success.
File Size: 3.98 GB.
Taylor Welch – Client Services and Retention Workshop
This course is a comprehensive workshop on Client Services & Retention, guiding you through every stage of the client journey—from first contact to lasting loyalty.
Course curriculum
Client Services & Retention Workshop
Part 1 – Introduction to Client Services: What It Is (And What It Isn’t)
Part 2 – From Prospect to Advocate: Crafting a Memorable Client Journey
Part 3 – Engineering Happiness: Creating An Exceptional Experience
Part 4 – Balancing Heart & Data: Client Relationship Management
Part 5 – Unlocking Loyalty: Client Retention Frameworks
Part 6 – Mastering CS: Training & Development
Course Features
- Lectures 0
- Quizzes 0
- Duration 10 weeks
- Skill level All levels
- Language English
- Students 110
- Assessments Yes
